If you’re a landlord or property manager, keeping your tenants happy is key to running a successful business. Nevertheless, tenant issues can still happen despite your best efforts. For instance, maybe a tenant doesn’t like how their repair requests are managed, or there are problems with noisy neighbors. 

Whatever the situation, it’s important to have strategies to deal with tenant complaints efficiently and stop them from developing into more serious issues. This article aims to help you keep your tenants satisfied and your rental business successful by evaluating some of the most common tenant complaints and offering practical advice and solutions.

6 Tenant Complaints to Be Aware Of

Here are some of the most common complaints you receive from tenants and how to go about addressing them:

1. Property Maintenance and Repair Complaints

Property maintenance and repair problems rank among the most common tenant grievances. Tenants expect their rental homes to be in good condition and will notify you if they find problems like leaky faucets, broken appliances, or electrical issues. 

As a property owner, you must conduct routine maintenance inspections on your property and take care of any problems as soon as they arise. If a tenant notifies you of an issue that occurred following an inspection, the issue should be addressed quickly, and repairs or replacements should be scheduled as soon as possible. Failure to do so could result in bigger issues later on and harm the overall image of your rental property.

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Consider hiring a professional property management company to handle maintenance and repair issues, as they have the expertise and resources needed to keep your property in good condition and your tenant happy long-term.

2. Noisy Neighbor Complaints

Another common complaint is related to noisy neighbors. Tenants are likely to complain if they can’t get a good night’s sleep because of excessive noise, loud music, barking dogs, or late-night parties. It’s crucial for property owners to implement and consistently enforce clear noise policies. 

To resolve noise complaints, talk with the offending party and ask them to reduce their noise. If required, take legal action if the problem continues. Be sure to inform your other tenants of the steps you’re taking to address the issue and reassure them that their comfort and safety are a top priority. You may also want to consider soundproofing your rental property to reduce noise levels.

3. Pest and Rodent Infestation Complaints

Another issue raised by tenants is pest problems. Whether bed bugs, mice, or cockroaches, these pests can affect your renters’ health and safety. If you receive a pest-related complaint, take action quickly, and be sure to inform your tenant of the steps you’re taking to address the issue.

Ensure your rental property is maintained and cleaned frequently to avoid pest and rodent infestations. Think about establishing a routine for pest control and educating your tenants on how to prevent infestations.

person in a grey suit jack speaking on the phone while looking at their laptop

4. Poor Communication and Lack of Feedback Complaints

Tenant complaints may also result from poor communication and a lack of feedback. Tenants may become upset if they believe they have been kept in the dark about any updates or changes to their living space. Keep lines of communication open with your tenants and give frequent updates about any changes or repairs being done to their Hampton Roads rentals to prevent complaints relating to poor communication.

Consider setting up an online communication portal or sending out regular newsletters to inform tenants about property-related news. You can also gather feedback from tenants to address any concerns they may have.

5. Lack of Privacy Complaints

Another frequent tenant complaint is a lack of privacy, particularly if your property has shared spaces or thin walls. It’s crucial to have clear privacy policies and continually enforce them to prevent privacy-related complaints.

This can include setting rules around shared spaces, posting signs reminding tenants to respect each other’s privacy, and responding promptly to complaints about privacy. You might also think about soundproofing your rental home to lower noise levels and give tenants more privacy.

6. Unreturned Security Deposit Complaints

Return of security deposits is another issue that causes arguments between landlords and tenants. When a tenant vacates a rental property, they anticipate getting their security deposit returned in full, but the landlord may keep some or all of it if there is damage to the property or unpaid rent. This can lead to disputes and complaints from tenants who feel they are owed the full amount.

a stack of one hundred dollar bills and a lock on top of a homes blue print

It’s crucial to have clear security deposit rules to prevent complaints about unreturned security deposits. This may entail laying out the conditions where a security deposit may be withheld, such as for damage above and beyond typical wear and tear or unpaid rent. 

Conducting a thorough move-in inspection with the renter and giving them a detailed list of any damage or problems the property has is also crucial. This can help avoid disputes about the damage that may have occurred before the tenant moved in.

Bottom Line

As a property owner, dealing with tenant complaints can be challenging, but it’s important to address them quickly and effectively to maintain good relationships and ensure that your property stays in good condition. 

Keyrenter Property Management Hampton Roads is here to help you with any tenant complaints you may face. Our property management team is experienced in communicating with tenants, and we work closely with property owners to resolve issues quickly and effectively. 

Our team also provides regular property inspections and maintenance checks to ensure your property stays in good condition. With Keyrenter Hampton Roads, you can be confident that your property is in good hands and that your tenants will be satisfied with their living experience.